Procedures

Systems

Escalation/notification for issues:

Director notification: Thomas Bunton

Team notification: Systems team

Security incident notification: Veysel Erdag

For VMware/VDI issues open a ticket thru My VMware on the vmware website)

For Microsoft issues open a ticket in Office 365 admin portal for Office 365 issues. For other Microsoft issues open a ticket thru (?????) - waiting on MS for clarification on the best procedure

www.microsoft.com / https://support.microsoft.com/en-us/contactus/

RHEL (Red Hat)

https://www.redhat.com/en/technologies/linux-platforms/enterprise-linux

For HPE hardware issues open a case via

https://www.hpe.com/us/en/home.html

Customer Service: +1-650-687-5817

Back up process:

HP Data Protector (current solution - going away)

Not supported by the vendor any more

Veeam (new solution - not in place yet)

https://www.veeam.com/support.html

Tickets to ITS Systems backups