Telecommunications - Mitel VoIP Training Resources



Get Started



Quick Reference


6920IP Phone, UC360IP, and 6970IP Conference Phone/ Secure eFax Service



Mitel 6920 IP


Mitel UC360

This documentation will help you get started using the Mitel phone system.


If you have any questions, please contact IT Services for assistance.        











Dialing Rules




  • To reach other Mitel phones users dial their 4 digit extension

  • All other calls, local (in the 501 area code) or long-distance dial 9 + area code + seven digit number (in some cases you will need to add a 1 front of the area code)


6920IP Phone

Guides

Tutorial Videos

Guides

6290IP Phone End-User Standard Training


6920IP Phone Full User Guide


6290 End-User Standard Training







FAQs

https://ualr.edu/itservices/telecommunications-faq/ 


Add New Service, Change Service, Cancel Service

https://ualr.edu/itservices/applications/v/university-phone-system/



6920IP Phone Quick User Guide

Topics -

How to Hot Desk into your phone (Logging in)

Incoming Call

Transferring a call

Setting up a conference call on the 6920IP phone

Fixed Keys (What is there function)

Voice Mail

Quick References 


Quick Reference for some of the most common uses for the 6920IP Phone


Logging in (Hot Desk)

Call Forwarding

Transferring a call

Restarting your phone

Set up a speed dial button



The following link is for various training videos for the Mitel 6920IP phone

(Disregard the WIFI, and Voicemail Videos)

Various videos include –

Phone Overview

Search for Contacts Using the Built in Phone Directory

Conference Calling

Transferring Calls

Basic Call Handling

Programmable Keys

Customize Your Phone

https://www.mitel.com/support/learning-center/mivoice-business/6920-ip-phone






Voice Mail Quick Reference


Voicemail How To's


Quick Reference

Logging into Voicemail

Remotely Accessing Voicemail

Send a call to a user Voicemail directly
























Headsets



(Older models)

Mitel 6920 Compatible Headsets


How to setup the Plantronics CS50 or CS55

This is the current headset UALR IT recommends

Jabra Evolve 40 Stereo Headset

Integrated Busy Light

Passive Noise Cancellation

Adjustable Magnetic Boom Microphone

3.5 mm jack

USB connection to the phone



Secure eFax Service



Secure eFax Portal

(Also known as Fax-2-Email or F2E)

Secure eFax is the faxing service that has replaced the old hard line fax machines for UALR


Secure eFax Portal Instruction PDF 

Training Video

(Use Google Chrome)

https://drive.google.com/drive/folders/ 1wT3YCAVa0oNCEjNDEXl78hwB1_5i1F9e

Portal Login

Login - will be the fax number

Passcode - Initially set by ITS, you will have to change this every 4-6 months. The passcode can then be set by the department.


https://www.efaxcorporate.com/myaccount/login 

6970IP Conference Phone



Mitel 6970 Conference Phone

Mitel 6970 Conference Phone quick reference guide


Mitel 6970 Conference Phone

Various training and how to videos 

(Some features may not be available) 

https://www.youtube.com/watch?v=2sAtbLY3ZXA&list=PLfnifmKe3FgPEc8u9IO6nEu7OWNjaKY0Q&index=14 

User Manuel

UC360IP Conference Phone



Mitel UC360 Conference Phone


Mitel UC360

Mitel UC360 Conference Phone quick reference guide

Mitel UC360 Audio Conference

(Introduction Video)

https://www.youtube.com/watch?v=hSPIffBBBM0


(Introduction to presenting video)

User Manuel

MiCollab



MiCollab Softphone User Guides

Version 9.0


MiCollab Training Video

https://training.mitel.com/cw/WebSite/techTraining/Onli

neTutorials/MiCollabClient_WindowsMAC_WebClient_9.0/story_html5.html

Login - will be email

passcode - JcqF9TVVv#S6 (default passcode)

Web based MiCollab is for normal usage for non ACD users. ACD users will have to have the Desktop Client Based version installed. The Client version is for ACD users only, and will not be installed on non ACD users desktops. Non ACD users wanting to use MiCollab will have to use the Web based version.


MiCollab Mobile App




MiCollab Mobile App Training Video


ACD AGENTS



6920 End-user ACD  Training





ACD End User Training PDF







MiContact Center Business Web Ignite


How to Access Web Ignite


UA Little Rock

Web Based Ignite link -

Login - will be first part email (without the @ualr.edu)

Passcode - Mitel1


https://ualr-micc.ualr.windstreambusiness.net/ignite

How to Manage Availability in Web Ignite (Agent States)










How to add Dashboards in Web Ignite 










How to view Queues in Web Ignite










Supervisors - Managing Agent States and Agent Groups


Web Ignite User Guide





ACD SUPERVISORS CCMWeb



How To? MiContact Center Business Supervising your Contact Center

CCMWeb - Contact Center Management Web

CCMWeb - Supervisor Overview

CCMWeb - Supervisor: How to run Reports

CCMWeb - Supervisor: How to add Email Contacts and Contact Groups

CCMWeb - Supervisor: How to setup Scheduled Reports

CCMWeb - Supervisor: How to set up User Report Schedule

CCMWeb login link

Login - will be email

Passcode - Mitel1

https://ualr-micc.ualr.windstreambusiness.net/CCMWeb/



CCMWeb User Guide






DEMO: MiContact Center Business - Supervisor Experience