IMPORTANT: After Thursday, September 28, 2023 - How to Resolve Connection Issues on your Mobile Device

Owned by Jack Tipshus
Last updated: Sept 18, 2023
2 min read

The easiest way to resolve most Wi-Fi connectivity issues and re-connect is to delete the UALR-WiFi network from your device and then re-connect / re-join UALR-WiFi.


Apple iPhone, iPad, and Apple Watch (iOS & WatchOS)

In Settings, Wi-Fi, click the "i" next to UALR-WiFi, then click "Forget This Network" then, re-join UALR-WiFi, enter your username (your full email address, including the @ualr.edu), and then click Trust on the wifi.ualr.edu certificate. Make sure that Private Wi-Fi Address is turned-off for the UALR-WiFi network and all of your network settings are set to DHCP and/or Dynamic.


Apple MacBook, MacBook Air (macOS)

Go to System Preferences > Network, then select Wi-Fi on the left. Now, select UALR-WiFi from the list & then click on the

Disconnect button. Click on the Advanced button, and select UALR-WiFi from the list and then click on the (-) button to

remove it from the list. Click on the OK button to close the window. Now click the Apply button in the Networks window. Now,

re-join UALR-WiFi, enter your enter your username (your full email address, including the @ualr.edu), and then click Trust on the wifi.ualr.edu certificate.

Make sure that Private Wi-Fi Address is turned-off for the UALR-WiFi network and all of your network settings are set to DHCP

and/or Dynamic.


Android 

Go to Settings > Wireless & Networks. Choose Wifi Settings, then long press the network named UALR-WiFi. Now choose

Forget Network. Now, re-join UALR-WiFi and enter your username (your full email address, including the @ualr.edu). Make sure all network

settings are set to DHCP and/or Dynamic. 


Microsoft Windows 10 / Windows 11

In Windows you right-click on UALR-WiFi and then click "forget" the UALR-WiFi network from your device. This step deletes

the installed security certificate on Microsoft Windows 10/11, which may be expired or otherwise rejected. Now, re-join UALR-WiFi,

enter your username (your full email address, including the @ualr.edu). You should next be prompted to trust and install a fresh wifi.ualr.edu

certificate. Make sure all of your network settings are set to DHCP and/or Dynamic.


Important Reminder: All Passwords Expire Every 90 Days

If you forgot your username (your full email address, including the @ualr.edu), you may need to reset or change your password. Simply login to your UA Little Rock BOSS account and manage your passwords under Personal Information / List Accounts and Change Passwords. You will see a list of your university identities and can update your password for assigned accounts. Be sure the password you choose meets the criteria listed. Some special characters / symbols may not be compatible with all systems. Detailed instructions can be found on BOSS (https://boss.ualr.edu).